You have 7 days from receiving your order to request an exchange or refund for any reason. Hair must be in its original condition meaning no dying, bleaching, chemical processing, unravelling, washing, or cutting.
If you notice any obvious problems upon receiving your order such as your order has the wrong items, lengths, or patterns, please contact us immediately at firstname.lastname@example.org with your order number in the subject line. We will correct the problem at no cost to you.
Click here to request a return or exchange. You will receive a return label by email and you will have 3 days from receiving the label to mail it back or visit any of our nearby store locations. Upon receiving the package, we will inspect the hair within 3 business days and issue you a refund or exchange to the original payment method minus any processing, restocking, or shipping fees. A 10% processing fee is deducted from approved refunds that have not yet shipped or not yet picked up. A 20% restocking fee in addition to shipping fees are deducted from approved refunds that have shipped or have been picked up. There are no processing, restocking, or shipping fees for exchanges unless you request enhanced shipping options.